The National Renters Alliance aims to provide you with the highest standards of service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about fees then you should inform us immediately so that we can do our best to resolve the problem for you. However, there may be occasions when our service falls short of your expectations.
This easy to use guide is designed to help you make us aware of your views so we can address your concerns.
Your concerns should be addressed to:
National Renters Alliance – Complaints Officer
t: 020 79930069
Call 0300 555 0333 between 8.30am to 5.30pm.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines.
Calls are recorded and may be used for training and monitoring purposes.
For minicom call 0300 555 1777
PO Box 6804,
Do not send original documents to the Legal Ombudsman. They will scan any documents you send us to make computer copies and then destroy the originals.
National Renters Alliance
t.: 020 79930069